Frequently Asked Questions
Everything you need to know about your Manu Atelier experience.
Where are Manu Atelier products manufactured?
All our leather goods and footwear are handcrafted in our own atelier in Istanbul, Turkey, using traditional techniques and premium Turkish and Italian leathers.
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Delivery typically takes 3-7 business days depending on your location, and tracking information is provided once your order is dispatched.
How do I return an item?
You can return your purchase within 14 days of receipt. Items must be in their original, unused condition with all tags and packaging intact. Please contact our support team to initiate a return request.
Are duties and taxes included in the price?
For most international destinations, duties and taxes are calculated at checkout. For some regions, these may be collected upon delivery by the carrier depending on local customs regulations.
How should I care for my Manu Atelier leather bag?
We recommend avoiding prolonged exposure to direct sunlight and moisture. Use a soft, dry cloth to clean the surface and store your bag in its provided dust bag when not in use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.